18 UserVoice Alternatives & Competitors For Managing Customer Feedback

UserVoice pioneered the concept of feature request tracking and idea voting boards, helping to make businesses more customer-centric. They deserve credit for pushing the industry forward.

But while UserVoice may have been groundbreaking back in 2008, their product hasn't kept up with the times.

The UserVoice interface is clunky and complicated, with an excess of features.

Native integrations are limited, making it hard to funnel in feedback from the tools your team already uses. And with a hefty price tag starting at $799 per month, it's simply not a viable option for most companies.

If UserVoice isn't working for Microsoft anymore, it might be time for you to explore some alternatives too. In this post, we'll share 18 of the best UserVoice alternatives out there, detailing their key features, pros and cons, and potential cost savings.

18 Best UserVoice Alternatives & Competitors in 2024

Here are top 18 Alternatives to UserVoice in 2024:

1. Supahub
2. Aha
3. Productboard
4. Pendo
5. UseResponse
6. Canny
7. Upvoty
8. Noora
9. Frill
10. Feedbear
11. Savio
12. Trello
13. Convas
14. Feature Upvote
15. FeatureOS
16. Nolt
17. Usersnap
18. Qualtrics

1. Supahub

Supahub is an end-to-end customer feedback solution that helps product teams collect, analyze, prioritize, and act on user insights. It's a strong contender for the best overall UserVoice alternative.

Supahub not only makes it easy to organize and filter feedback based on key metrics like monthly revenue (MRR) but also encourages better collaboration across sales, customer success, and product teams by providing widespread access to user insights. This alignment helps improve customer satisfaction. Furthermore, Supahub keeps customers engaged by informing them when their feedback has been implemented and offers a fair public voting system to ensure unbiased feedback collection.

Supahub Features:

• Centralized Feedback: Utilizes a Chrome extension and integrates with platforms like Intercom, Zendesk, Salesforce, and Slack to centralize feedback from various channels.

• Feedback Organization: Employs powerful filters to segment feedback data by customer attributes such as MRR, helping to pinpoint the needs of the most valuable users.

• Feature Prioritization: Uses value vs effort scoring system to evaluate and rank feedback based on potential impact and customer value.

• Team Collaboration: Enhances team coordination by providing universal access to user insights, and aligning efforts across sales, customer success, and product teams toward enhancing customer satisfaction.

• Closing the Loop: Features tools for updating customers on the status of their suggestions, thereby increasing loyalty and retention.

• Unbiased Voting Board: Offers a public voting portal that gathers unbiased feedback, in contrast to UserVoice’s method which may affect user responses.

Advantages:

• Cost-effective, with plans starting at just $19/month

• Intuitive, modern interface

• White-labeling for a seamless brand experience

• Excellent customer support

Disadvantages:

• Relatively new to the market, so some features are still in development

• Fewer integrations than some other tools on this list

Pricing:

Supahub pricing starts at $19 per month. Switching from UserVoice to Supahub could save you over $16,000 per year.

Read more: Compare UserVoice vs Supahub

2. Aha!

Aha! is a product management platform with ideation and roadmapping capabilities. Their Ideas portal enables you to collect and manage user feedback. It provides a direct line of communication between users and the product team, ensuring that every suggestion is heard and considered.

Aha! Features

• Crowdsource product suggestions and feature requests

• Users can upvote and comment on ideas

• Connect feedback to your product plans

• Create and share visual roadmaps

Advantages:

• Combines feedback management with robust product planning tools

• Highly customizable to fit your team's workflow

Disadvantages:

• Steep learning curve due to extensive features

• Lacks customer segmentation abilities

• Feedback is one small part of a much larger (and pricier) suite

Pricing:

Aha! starts at $59 per user per month, so savings will vary based on team size. For a team of 5, you'd save over $7,000 annually compared to UserVoice.

3. Productboard

Productboard is another all-in-one product management solution that includes a customer feedback component. It's designed to help you understand user needs, prioritize features, and build consensus around your roadmap. Productboard's interface is user-friendly and focuses on streamlining the process of collecting and analyzing feedback to ensure that every voice is heard and every opinion is valued.

Productboard Features

• Consolidate feedback from multiple sources

• Highlight and link insights to feature ideas

• Score and rank features based on user impact

• Share beautiful, interactive roadmaps

Advantages:

• Turns user feedback into actionable product priorities

• Integrates with popular tools like Intercom, Zendesk, Slack

Disadvantages:

• Can't segment feedback by customer attributes like MRR

• More focused on roadmapping than closing the loop

• Interface can be overwhelming

Pricing:

Productboard ranges from $20-$80 per maker per month. For a team of 5 makers, opting for their $80 plan would save you over $11,000 each year vs UserVoice.

4. Pendo

Pendo is a product analytics and digital adoption platform that also offers a feedback management module. Its key value prop is combining quantitative and qualitative user insights. Pendo's Feedback module allows companies to gather and prioritize user suggestions directly within their apps, making it highly accessible and immediate.

Pendo Features

• In-app surveys and polls to collect contextual feedback

• Sentiment analysis to gauge user satisfaction over time

• Product engagement metrics to identify power users

• Targeted in-app guides for new feature adoption

Advantages:

• Captures feedback within your product for more granular insights

• Guides users to the features they need, deflecting support tickets

Disadvantages:

• Analytics-first, feedback-second platform

• Expensive, with pricing only available upon request

• Doesn't integrate with other feedback channels

Pricing:

Since Pendo's pricing isn't public, it's hard to calculate an exact comparison. But unless you need their full suite of product analytics, you'll likely save with a more feedback-focused tool.

5. UseResponse

UseResponse is a customer service solution that includes a feedback management component. It's geared towards support and success teams looking to provide better self-service and gather input. UseResponse allows users to submit feedback through multiple channels, including email, chat, and social media, ensuring that all customer voices are heard.

UseResponse Features

• Customizable feedback forms and widgets

• Community forums for user discussions

• Knowledge base builder

• Live chat and ticketing system

Advantages:

• Consolidates multiple support channels in one tool

• Offers feedback automation and triggers

• Supports multiple languages for global teams

Disadvantages:

• Can't segment feedback by user attributes

• Limited feedback reporting and analytics

• No built-in functionality for closing the loop

Pricing:

UseResponse starts at $124 per month for 2 agents. For a team of 5, you'd pay $222 per month, saving you over $13,500 per year compared to UserVoice.

6. Canny

Canny is a customer feedback tool that allows you to collect, prioritize, and manage feedback from multiple channels, including in-app widgets, email, and integrations with tools like Intercom and Zendesk. It offers features like custom feedback boards, voting and prioritization, and analytics to help you make data-driven decisions.

Canny Features

• Collect feedback through a customizable portal

• Prioritize requests with voting features

• Prioritize roadmaps from user feedback

Advantages:

• Direct integration with popular project management tools

• Real-time feedback updates

• User-friendly interface

Disadvantages:

• On the pricier side

• Limited customization options for larger enterprises

• Mainly focuses on product feedback, and less on broader customer engagement

Pricing:

Canny's pricing starts at $359/month for 5 users. Canny offers competitive pricing, which could save teams up to $4,080 annually compared to UserVoice.

7. Upvoty

Upvoty is a user feedback tool that allows businesses to track, manage, and act on user suggestions with ease. It's designed to improve product development through direct user engagement. Upvoty is a simple, lightweight UserVoice alternative that's easy to set up and use.

Upvoty Features

• User feedback boards

• Roadmap and changelog integration

• Analytics to track feedback trends

Advantages:

• Simple setup and easy to use

• Affordable pricing structure

• Effective for small to medium-sized businesses

Disadvantages:

• Less suitable for very large organizations

• Limited third-party integrations

Pricing:

Upvoty pricing starts at $15 per month. Switching to Upvoty could lead to savings of over $8,208 per year for most teams.

8. Noora

Noora is a versatile feedback management platform that offers a wide range of tools to collect and prioritize user feedback. It's ideal for companies looking to integrate feedback into their product development cycle.

Noora Features

• Advanced filtering and tagging for feedback

• Public and private feedback portals

• Integration with project management tools

Advantages:

• Highly customizable to fit various business needs

• Supports a broad range of integrations

• Provides detailed analytics on user feedback

Disadvantages:

• Can be complex to set up

• May require more time to learn all features

Pricing:

Plans start at $39/month for up to 5 team members. Noora is priced competitively with other UserVoice alternatives, with a good balance of features and affordability.

Noora's pricing is flexible, potentially saving companies over $9,000 annually compared to UserVoice.

9. Frill

Frill is a comprehensive tool for collecting and acting on customer feedback, designed to help businesses make informed product decisions. It integrates feedback collection, roadmapping, and announcement features into one platform similar to Supahub.

Frill Features

• Idea collection and prioritization

• Interactive product roadmaps

• Announcement boards to update users on changes

Advantages:

• Combines several tools into one

• Encourages active user participation

• Streamlines the feedback process

Disadvantages:

• May be overwhelming for smaller teams

• Some features may be underutilized depending on the business

Pricing:

Frill's pricing starts at $25/month. Frill offers a cost-effective solution, with potential savings of up to $8,113 annually for teams switching from UserVoice.

10. Feedbear

Feedbear is a simple yet powerful tool for managing customer feedback, roadmaps, and changelogs. It's designed to help teams stay aligned with their users' needs and expectations. Feedbear features include the ability to gather feedback through multiple channels, prioritize it effectively, and keep users informed with dynamic roadmaps and changelogs.

Feedbear Features

• Unified platform for feedback, roadmaps, and changelogs

• Easy-to-navigate user interface

• Feature prioritization

• Voting system to gauge user interest

Advantages:

• Streamlined user feedback management

• Affordable for startups and small businesses

• Enhances transparency with users

Disadvantages:

• Limited customization for enterprise needs

• Focuses more on software companies

Pricing:

Feedbear costs $49 per month. Using Feedbear could result in savings of over $7,800, per year compared to UserVoice.

11. Savio

Savio is a feedback tool that helps teams prioritize feature requests to build better products. It's particularly effective for software development teams looking to streamline their feature prioritization processes. Savio integrates with customer support tools to collect feedback directly from support interactions.

Savio Features

• Centralized feature request tracking

• Voting system to identify top user priorities

• Integration with customer support tools

Advantages:

• Focuses on critical feature requests

• Integrates seamlessly with customer support platforms

• Simple and intuitive interface

Disadvantages:

• Primarily suited for tech companies

• Limited functionality for non-product feedback

Pricing:

Savio's pricing plan starts at $49 per month. Choosing Savio could save teams approximately $7.800 annually when compared to UserVoice.

12. Trello

While not specifically designed for customer feedback, Trello is a popular project management tool that can be adapted for collecting and managing feature requests and bug reports. With Trello, you can create boards and cards to represent different feedback items and use labels, comments, and voting to prioritize and discuss them with your team.

Trello Features

• Customizable boards for feedback collection

• Integration with various communication and development tools

• Easy to use drag-and-drop interface

Advantages:

• Highly adaptable to different workflows

• Widely used and trusted by millions

• Supports a vast array of integrations

Disadvantages:

• Not specifically designed for feedback management

• Can become cluttered with extensive use

Pricing:

Trello costs $5 per month. While Trello is not primarily a feedback tool, its versatility can lead to significant cost savings, especially for teams already using it for project management.

13. Convas

Convas is a feedback tool that enables companies to engage with their customers directly to collect and prioritize product feedback. It's designed to foster open communication and improve product development.

Convas Features

• User feedback forums

• Roadmap integration to show product progress

• Simple user interface for easy interaction

Advantages:

• Direct customer engagement

• Simplifies feedback collection and prioritization

• Suitable for businesses of all sizes

Disadvantages:

• Limited advanced features for large enterprises

• Focuses mainly on product feedback

Pricing:

Plans start at $15/month for up to 10 team members.

Using Convas could save businesses around $8,200 annually compared to UserVoice.

14. Feature Upvote

Feature Upvote allows users to suggest and vote on features, making it a straightforward tool for collecting and prioritizing customer feedback. It's particularly useful for small to medium-sized businesses.

Feature Upvote Features

• Simple voting mechanism to prioritize requests

• Easy integration with existing workflows

• Transparent feedback process

Advantages:

• User-friendly for both managers and customers

• Effective at gathering concise feedback

• Affordable pricing model

Disadvantages:

• Limited customization options

• Primarily suitable for smaller-scale operations

Pricing:

Feature Upvote costs $49 per month. Switching to Feature Upvote from UserVoice could lead to annual savings of about $7,800 for most teams.

15. FeatureOS

FeatureOS is a dynamic feedback management system that integrates deeply with product development processes. It's designed to help teams capture, analyze, and act on customer insights more effectively.

FeatureOS Features

• Advanced analytics for feedback evaluation

• Customizable feedback channels

• Integration with development and marketing tools

Advantages:

• Provides detailed insights into customer needs

• Highly customizable to suit specific business requirements

• Supports comprehensive integration with other business tools

Disadvantages:

• Requires a steep learning curve

• More expensive than some other feedback tools

Pricing:

FeatureOS costs $29 per month and adopting FeatureOS could save companies over $8,000 annually, depending on their current setup with UserVoice.

16. Nolt

Nolt is a feedback tool that combines the simplicity of a suggestion box with the power of a social community. It allows users to submit and vote on ideas, fostering a collaborative environment for product development.

Nolt Features

• Social voting system to gauge community interest

• Customizable suggestion boards

• Integrated moderation tools to manage submissions

Advantages:

• Promotes community-driven product development

• Simple and intuitive interface

• Affordable for startups and small businesses

Disadvantages:

• May require active community management

• Limited reporting features

Pricing:

Nolt pricing starts at $39 per month. By switching to Nolt, teams could save approximately $7,900.

17. Usersnap

Usersnap is a user feedback and bug-tracking tool that helps you collect insights from customers and internal stakeholders. It's a good UserVoice alternative for companies that want to streamline their feedback and development workflows.

Usersnap features:

• In-app feedback widgets

• Screenshot and annotation tools

• Issue tracking and prioritization

• Integrations with popular development tools

Pricing:

Plans start at $69/month for up to 10 team members. Usersnap is priced competitively with other UserVoice alternatives, with a focus on helping development teams work more efficiently.

18. Qualtrics

Qualtrics is a comprehensive experience management platform that excels in user feedback collection across multiple channels. Qualtrics offers advanced data analysis tools that allow you to deeply understand customer behavior and preferences. Qualtrics integrates seamlessly with a variety of enterprise systems, enhancing its utility for large organizations.

Qualtrics Features

• Advanced surveying tools with logic-based branching

• Multi-channel feedback collection (web, mobile, email)

• Powerful analytics and data visualization tools

Advantages:

• Robust and flexible survey creation capabilities

• Extensive analytics suite

• Integrates with many other business systems

Disadvantages:

• Higher costs can be prohibitive for smaller companies

• Complex features may require more time to learn

Potential savings: Qualtrics pricing is customized, but switching from UserVoice could offer significant savings depending on your specific needs.

Conclusion

While UserVoice may have been the only game in town a decade ago, today there are plenty of more modern, affordable, and user-friendly options for collecting and managing customer feedback.

Exploring alternatives to UserVoice reveals a diverse range of tools each tailored to different aspects of feedback management, from simple suggestion boxes like Nolt to comprehensive platforms like Supahub. These alternatives not only offer unique features but also potential cost savings, making them attractive for businesses looking to enhance their product development through effective user feedback management.

When selecting a tool, consider your specific needs, team size, and budget to ensure it aligns well with your goals. Ultimately, the right feedback management tool can significantly impact your product's success by ensuring user needs are not just heard, but actively addressed.